Re: [otrs] ignoring email messages

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Thomas, Thomas Wouters schrieb:

Hi all,

for some reason, my otrs is ignoring messages form a host/domain (not sure) problem is that I can’t find any message rule or what so ever.

I do not have any ignore messages settings at all!

Jan 9 02:06:02 SIJN-Q02 OTRS-PM3-1[7949]: [Notice][Kernel::System::PostMaster::Filter::Match::Run] Set param 'X-OTRS-Ignore' to 'yes' (Message-ID: <47841D87.2080306@eset.sk>) Jan 9 02:06:02 SIJN-Q02 OTRS-PM3-1[7949]: [Notice][Kernel::System::PostMaster::Run] Ignored Email (From: Thomas Wouters , Message-ID: <47841D87.2080306@eset.sk>) because the X-OTRS-Ignore is set (X-OTRS-Ignore: yes).

The weird thing is that this only happens with messages from noreply@eset.sk (did not try it with other .sk domains) but all other traffic/sites acts and work normal!

Could any one of you do some suggestions where to look?

...just an idea: maybe someone activated the "PostMaster::PreFilterModule###1-Match" accidentally? Check the SysConfig for this key to learn more. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHhdnNvXo8m5PgoXQRAr8PAKCHAumSeeEYJMf/C36q0jIBISltkACbB5a8 rP+TM3VYlmNGaNMekB3k+hk= =OKek -----END PGP SIGNATURE-----