I’ve been digging through SysConfig but can’t seem to find where to set linewrap length for outgoing messages.  At the moment,  I have outgoing messages set to include the return URL for a given ticket.  However, the URL is being cut off just before the actual OTRS .pl file gets appended to the link.  So, instead of a working link, I’m getting something similar to the following:

http://servername.usc.edu/OTRS
Customer.pl...(etc)


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Salvador Manzo  [ 620 W. 35th St  •  Los Angeles, CA 90089   e. manzo@usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
Discourage self-help, and loyal subjects become the slaves of ruffians. Over-stimulate self-assertion, and for the arbitrament of the Courts you substitute the decision of the sword or the revolver. - The Law of the Constitution, by A.V. Dicey (MacMillan, London 1885).