Hi Travis,

just a 2cts idea : did you consider replacing the standard agent notification with a “Notification(Event)” one ? This gives a way to link the notification to the ticket status.

Hope this helps,

Florian.

De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Travis Simmons
Envoyé : vendredi 7 mai 2010 00:35
À : otrs@otrs.org
Objet : [otrs] New Ticket immediate close no notification

Hey,

When we create a ticket and immediately close it, is there a way to stop the agent notification for a new ticket on the queue?

I know when we do an immediate close it doesn’t send a notification to the client but it still does a SendAgentNotification

Any ideas would be great.

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Travis Simmons

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