Excellent, I was going to answer them! I just came across that solution and I worked! Thank you very much!

On 09/02/17 12:17, Susan Dittmar wrote:
Am 09.02.2017 um 17:05 schrieb Jesus Rivera:

how do I get that field
of change of state when it is going to make the note? Since I do not see
that field, where I enable that field to change state?

In sysconfig, Frontend::Agent::Ticket::ViewNote, via

Ticket::Frontend::AgentTicketNote###State

you allow or disallow changing the ticket state when writing a note.

Via

Ticket::Frontend::AgentTicketNote###StateType

you define which states can be chosen there.

HTH,
Susan

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