Simon,
* log into OTRS with an administrator account
* click on the Admin icon
* navigate to SysConfig, under Misc
* Search for MXRecord
Now the Core group is displayed, which holds the setting for
CheckMXRecord. If you select this you can adjust the configuration
setting.
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
2008/12/3 Simon Cusack <scusack@gmail.com>:
> _______________________________________________> To be more specific its when im putting a user in the From Field, searching
> for them, and selecting the user. This is on a windows 2003 system if it
> matters.
>
> On Wed, Dec 3, 2008 at 4:22 PM, scusack <scusack@gmail.com> wrote:
>>
>> I see in posts that I need to change the setting:
>>
>> "I think OTRS checks whether the entered customer mail-address seems
>> to be valid through checking whether a MX-DNS-record could be found.
>>
>> To turn off this behaviour,
>> set Framework -> Core: CheckMXRecord = No
>> "
>>
>> Where exactly do I put:
>>
>> set Framework -> Core: CheckMXRecord = No
>>
>> What file does this go in specifically and where?
>
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