[otrs] allow "unprivileged" agents to create responses?

Hi all, to cut a long story short, I want to allow agents who service queues to be able to create (and edit) 'canned' responses in thier queues. It seems however that the only way of making these canned responses is through the Admin area, but I don't want to give the agents access to the admin area. Solutions? -- James Sleeman, Gogo Internet Services Website : http://www.gogo.co.nz/ Gogo Internet Services also provides web hosting services to New Zealanders. Earn some extra cash by joining our affiliate program! http://host.gogo.co.nz/affiliates/user/index.php