Hi, Use the FreeText field already in OTRS. Don't add it to the database yourself. Have a look at the conversation with the subject: "Small Customization of Customers and Tickets" I had before. It explains how to do this. Grtz, Wim Keith Turner wrote:
Chris: snip
A client would like more information displayed about the customer while in
"Zoom" view.
Currently all that is displayed is the Customer's First name, Lastname and
username.
I would like to be able to add their phone number etc...to this display.
I have added this info already to the database, I just need it displayed on
the forms.
Could you give me a hint on where to look?
Can I second this? We have Company and Phone added to the customer_user table on account creation, and they show up in the agent customer screen (similar to instructions given in the 1.3 manual, but we figured it out ourselves by adding to the customer map)
We'd like to display the customers phone number and company in the agents reply by phone view, and the company in the customer info for both the email and phone reply.
Is there a place where we can add to the string that gets created in the generic.pm file? We've traced it back that far.
Keith
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