As requested.

[root@customers Kernel]# cat Config.pm

# --

# Kernel/Config.pm - Config file for OTRS kernel

# --

# $Id: Config.pm.dist,v 1.21 2009/02/16 12:01:43 tr Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see

# the enclosed file COPYING for license information (AGPL). If you

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

# Note:

# -->> OTRS does have a lot of config settings. For more settings

# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,

# LDAP, PostMaster, Session, Preferences, ...) see

# Kernel/Config/Defaults.pm and copy your wanted lines into "this"

# config file. This file will not be changed on update!

# --

package Kernel::Config;

sub Load {

my $Self = shift;

# ---------------------------------------------------- #

# #

# Start of your own config options!!! #

# #

# ---------------------------------------------------- #

# database settings #

# ---------------------------------------------------- #

# DatabaseHost

# (The database host.)

$Self->{'DatabaseHost'} = 'localhost';

# Database

# (The database name.)

$Self->{'Database'} = 'otrs';

# DatabaseUser

# (The database user.)

$Self->{'DatabaseUser'} = 'otrs';

# DatabasePw

# (The password of database user. You also can use bin/CryptPassword.pl

# for crypted passwords.)

$Self->{'DatabasePw'} = 'SOMEPASSWORD';

# DatabaseDSN

# (The database DSN for MySQL ==> more: "man DBD::mysql")

$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")

# if you want to use a local socket connection

# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";

# if you want to use a tcpip connection

# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

# ---------------------------------------------------- #

# fs root directory

# ---------------------------------------------------- #

$Self->{Home} = '/opt/otrs';

# ---------------------------------------------------- #

# insert your own config settings "here" #

# config settings taken from Kernel/Config/Defaults.pm #

# ---------------------------------------------------- #

# $Self->{SessionUseCookie} = 0;

# $Self->{'CheckMXRecord'} = 1;

# $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

# $Self->{'AuthModule::LDAP::Host'} = 'fileserver01.technogymusa.com';

# $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=technogymusa,DC=com';

# $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

# $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=Linux Users,CN=Users,DC=technogymusa,DC=com';

# $Self->{'AuthModule::LDAP::SearchUserPw'} = 'SOMEPASSWORD';

## Admin Auth

$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

$Self->{'AuthModule::LDAP::Host'} = 'fileserver01.technogymusa.com';

$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=technogymusa,DC=com';

$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=Linux Users,CN=Users,DC=technogymusa,DC=com';

$Self->{'AuthModule::LDAP::SearchUserPw'} = 'SOMEPASSWORD';

## User Auth

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

$Self->{'Customer::AuthModule::LDAP::Host'} = 'fileserver01.technogymusa.com';

$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=technogymusa,DC=com';

$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=Linux Users,CN=Users,DC=technogymusa,DC=com';

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'SOMEPASSWORD';

$Self->{CustomerUser} = {

Module => 'Kernel::System::CustomerUser::LDAP',

Params => {

Host => 'fileserver01.technogymusa.com',

BaseDN => 'DC=technogymusa,DC=com',

SSCOPE => 'sub',

UserDN => 'CN=Linux Users,CN=Users,DC=technogymusa,DC=com',

UserPw => 'SOMEPASSWORD',

CustomerKey => 'sAMAccountName',

CustomerID => '[customer_id]',

CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],

CustomerUserPostMasterSearchFields => ['mail'],

CustomerUserNameFields => ['givenname', 'sn'],

Map => [

# note: Login, Email and CustomerID needed!

# var, frontend, storage, shown, required, storage-type

# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],

# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],

# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

};

# agent data sync against ldap

$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';

$Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://fileserver01.technogymusa.com/';

$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=technogymusa,DC=com';

$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';

$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=Linux Users,CN=Users,DC=technogymusa,DC=com';

$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'SOMEPASSWORD';

$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {

# DB -> LDAP

UserFirstname => 'givenName',

UserLastname => 'sn',

UserEmail => 'mail',

};

$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [

'users',

];

# ---------------------------------------------------- #

# data inserted by installer #

# ---------------------------------------------------- #

# $DIBI$

$Self->{'SystemID'} = 11;

$Self->{'SecureMode'} = 1;

$Self->{'Organization'} = 'Technogym USA';

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log';

$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';

$Self->{'FQDN'} = 'customers.technogymusa.com';

$Self->{'DefaultLanguage'} = 'en';

$Self->{'AdminEmail'} = 'it@technogymusa.com';

$Self->{'DefaultCharset'} = 'utf-8';

# ---------------------------------------------------- #

# #

# End of your own config options!!! #

# #

# ---------------------------------------------------- #

}

# ---------------------------------------------------- #

# needed system stuff (don't edit this) #

# ---------------------------------------------------- #

use strict;

use warnings;

use vars qw(@ISA $VERSION);

use Kernel::Config::Defaults;

push (@ISA, 'Kernel::Config::Defaults');

use vars qw(@ISA $VERSION);

$VERSION = qw($Revision: 1.21 $)[1];

# -----------------------------------------------------#

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Friday, January 29, 2010 2:15 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] customer database and LDAP

Hi,

On 29.01.2010, at 22:39, Chris Johnson wrote:

Checking database connect... Can't modify constant item in scalar assignment at /opt/otrs/Kernel/Config.pm line 142, near "'login',"

BEGIN not safe after errors--compilation aborted at /opt/otrs/Kernel/Config.pm line 234.

Compilation failed in require at /opt/otrs/bin/CheckDB.pl line 38.

BEGIN failed--compilation aborted at /opt/otrs/bin/CheckDB.pl line 38.

could you post your Config.pm ?

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!