You may need to edit the equivalent .pm file to expose these variables as it sounds like they are not exposed if the values are not being returned. Are there errors in your webserver error.log indicating you are trying to reference variables that don't exist?

On 11 April 2013 12:10, Pete <nyfors@gmail.com> wrote:

Hi,

I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to dashboard view.

I have added

<td>$QData{"TicketFreeText1"}</td> and
<td>$QData{"TicketFreeTime6"}</td>

to AgentDashboardTicketGeneric.dtl but I get only empty columns to dashboard.

There are values in both Due date and free text1.

Any one got idea what might be wrong?

~pete

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