Re: [otrs] How can I add some new internal Note Types

17 Sep 2003

      Hi Matthias,

On Wed, Sep 17, 2003 at 11:50:54AM +0200, Matthias Wegner wrote:
...
I would like to add some new Internal Note Type "Wartung". 
I added the new type to the "Article_type" table.
But, as i understand it, i have to modify the "Default.pm" script. 
This is what i did:
$Self->{DefaultNoteTypes} = {
        'note-internal' => 1,
        'note-external' => 2,
        'note-report' => 3,
        'Wartung' => 4,
    };
But even after this modification the drop Down Box of the "note" 
Form only lists "note-internal".
What else is necessary ?
Take care that note-type means not ticket state. If you still want to use 
more note types, follow this steps:

- insert new article type to article_type table:
   mysql> INSERT INTO article_type 
   mysql> (name, valid_id, create_by, create_time, change_by, change_time) 
   mysql> VALUES 
   mysql> ('note-wartung', 1, 1, current_timestamp, 1, current_timestamp);

- add the following config options to your Kernel/Config.pm

    $Self->{DefaultNoteTypes} = {
        'note-internal' => 1,
        'note-external' => 1,
        'note-report' => 1,
        'note-wartung' => 1,
    };

Restart your webserver (if you use mod_perl) and you will have your new
note types.

PS: Like Robert wrote, don't edit Kernel/Config/Defaults.pm, see also
http://doc.otrs.org/1.1/html/configfile.html
...
Matthias Wegner
Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
                      The Unix Programmer's Manual, 2nd Edition, June 1972