Re: [otrs] Creating a new user agent (Postgres, Mac OSX)

14 Nov 2007

      Hmm ok good to know it was you and not leopard.  Now I think your problem on
the check email address must have to do with NET::DNS module, possible
incompatible.  

Luckily I am going a different route for this incantation of OTRS, using
ActivePerl rather than built in perl..

After I overcame the VHOST bug in serveradmin (name based hosting broken by
default), I'm now going forward..

I'll let you know if I can do those things with activestates perl rather
than leopards.. Should be done soon!

Good news nonetheless!

-Andy

On 11/14/07 7:03 AM, "Manoj Patwardhan"  wrote:
...
Hi Andy,
I have finally succeeded in running OTRS on Leopard and adding users.
I love it!!!
Had to customize several settings in Config.pm and also turn off the
dns check for email addresses.
Thanks for looking into this.
- Manoj
On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote:
...
Im still having a HELL of a time getting the built in perl to CPAN
me up
some needed OTRS modules.
Just got approval for testing with a  userland perl (activeperl).
Should
have that done today and I will hopefully not get the same problem
as you so
we can say you did something wrong :)
That would really stink if OTRS just didn't work in Leopard..
-Andy
On 11/8/07 8:38 PM, "Manoj Patwardhan"  wrote:
...
Hi Andy,
FWIW, I tried the installation with MySQL and get the same error as I
did before with Postgres. Just cannot create a user agent.
Thanks,
Manoj
On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
...
Yeah, I'm still PPC here and its a little different than the intel
perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
On 11/6/07 10:18 AM, "Manoj Patwardhan"  wrote:
...
...
Can you give me any insight into how you installed the needed
modules or did
you upgrade your OSX to a later version without erasing the disk?
It was a clean install of Leopard (after erasing the disk).
To install the modules I used the CPAN shell running as root. It
just
worked first shot.
...
Im having a hell of a time just installing Date::Pcalc..
What architecture are you on, PPC or Intel?
Intel.
- Manoj
...
On 11/6/07 8:52 AM, "Manoj Patwardhan"  wrote:
> Hi Andy,
> 
> Here's the result of my running otrs.checkmodules:
> 
>               CGI ... ok
>       Date::Pcalc ... ok
>      Date::Format ... ok
>               DBI ... ok
>         DBD::mysql ... not installed! (required - use "perl -
> MCPAN -
> e shell;")
>       Digest::MD5 ... ok
>  Crypt::PasswdMD5 ... ok
>    LWP::UserAgent ... ok
>        IO::Scalar ... ok
>          IO::Wrap ... ok
>      MIME::Base64 ... ok
>       MIME::Tools ... ok
>    Mail::Internet ... ok
>          Net::DNS ... ok
>         Net::POP3 ... ok
>         Net::LDAP ... ok
>         Net::SMTP ... ok
>      Authen::SASL ... ok
>                GD ... ok
>          GD::Text ... ok
>         GD::Graph ... ok
>  GD::Graph::lines ... ok
>   GD::Text::Align ... ok
>       XML::Parser ... ok
>         PDF::API2 ... ok
>    Compress::Zlib ... ok
> 
> Note that I am using Postgres so I shouldn't really need
> DBD::mysql.
> 
> Thanks,
> - Manoj
> 
> 
> On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
> 
>> Wow, this is proving annoying to do.. Taking more effort than I
>> expected,
>> the perl installed is multi-threaded....
>> 
>> Can you paste your otrs.checkmodules?
>> 
>> This is mine:
>> 
>>             CGI ... ok
>>      Date::Pcalc ... not installed!
>>     Date::Format ... not installed!
>>             DBI ... ok
>>       DBD::mysql ... not installed!
>>     Digest::MD5 ... ok
>> Crypt::PasswdMD5 ... not installed!
>>  LWP::UserAgent ... ok
>>      IO::Scalar ... ok
>>        IO::Wrap ... ok
>>    MIME::Base64 ... ok
>>     MIME::Tools ... ok
>>  Mail::Internet ... ok
>>        Net::DNS ... version 0.60 is not useable with OTRS.
>> Please
>> use
>> an older or an newer one.
>>       Net::POP3 ... ok
>>       Net::LDAP ... ok
>>       Net::SMTP ... ok
>>    Authen::SASL ... ok
>>               GD ... not installed! (for stats - not required)
>>         GD::Text ... not installed! (for stats - not required)
>>        GD::Graph ... not installed! (for stats - not required)
>> GD::Graph::lines ... not installed! (for stats - not required)
>>  GD::Text::Align ... not installed! (for stats - not required)
>>     XML::Parser ... ok
>>        PDF::API2 ... not installed! (for PDF output - not
>> required)
>>  Compress::Zlib ... ok
>> 
>> 
>> UGH.  Well good news is I have a support contract, where they
>> say
>> they
>> support "OS X".
>> 
>> -Andy
>> 
>> 
>> 
>> On 11/4/07 11:00 AM, "Manoj Patwardhan" 
>> wrote:
>> 
>>> Thanks Andy! Your help is greatly appreciated.
>>> 
>>> - Manoj Patwardhan
>>> 
>>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>> 
>>>> dude, leopard has been out for a week.. us experts havent
>>>> had a
>>>> chance
>>>> to test yet, although it should work.  major difference that i
>>>> can
>>>> think
>>>> of being apache.
>>>> 
>>>> ill be running through an install on my dev environment with
>>>> leopard
>>>> and
>>>> will try to replicate your issue.  only thing is i use mysql
>>>> instead
>>>> of
>>>> postgress.
>>>> 
>>>> 
>>>> -Andy Lubel
>>>> 
>>>> 
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
>>>> Behalf
>>>> Of
>>>> Manoj Patwardhan
>>>> Sent: Sunday, November 04, 2007 9:40 AM
>>>> To: otrs@otrs.org
>>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>> 
>>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard)
>>>> and
>>>> want
>>>> to
>>>> use Postgres as the back end.
>>>> 
>>>> I followed instructions and was able to eventually log in as
>>>> root@localhost and create groups and roles. However, when I
>>>> try to
>>>> create a new user agent, nothing happens. I looked at the
>>>> Apache
>>>> (2.2)
>>>> error log and the message I see is the following:
>>>> 
>>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov  4
>>>> 09:22:10
>>>> 2007, referer: http://expsupport/otrs/index.pl?
>>>> Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>> referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>> Message:
>>>> Need
>>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>> referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>> Traceback
>>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>> Module:
>>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7)
>>>> Line:
>>>> 49,
>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>> Module:
>>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>> Module:
>>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>> Module:
>>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>>> referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>>> Module: /
>>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81)
>>>> Line:
>>>> 47,
>>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,
>>>> referer:
>>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>> 
>>>> Any ideas what might be going on? I get a similar log when I
>>>> try
>>>> to
>>>> create a new customer account (using customer.pl).
>>>> 
>>>> Thanks!
>>>> --
>>>> Manoj Patwardhan
>>>> _______________________________________________
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>> Support or consulting for your OTRS system?
>>>> => http://www.otrs.com/
>>>> _______________________________________________
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>> Support or consulting for your OTRS system?
>>>> => http://www.otrs.com/
>>>> 
>>>> 
>>> 
>>> _______________________________________________
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> Support or consulting for your OTRS system?
>>> => http://www.otrs.com/
>> 
>> 
>> 
>> _______________________________________________
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>> 
>> 
> 
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support or consulting for your OTRS system?
> => http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel@gtsi.com
--
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/
Andy Lubel
Application Administrator / IT Department

GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel@gtsi.com
--