On Thu, Nov 18, 2010 at 01:24:14PM -0600, David Boyes wrote:
The problem is that the currently available packages for installing OTRS from the distributors (RH, Debian, etc) are either 1) ancient (2.4.2 for RH), or 2) broken (Debian) in that they use a path naming structure that breaks the use of the OTRS package manager (even after doing the stupid hack in the README.Debian to allow the package manager to work at all -- and yes, I filed a bug report with the Debian packager). At the moment, you pretty much have to build from source to get a working OTRS system.
FWIW, I'm working on a new Fedora package (in fact, I'm using OTRS 3
already in a pilot system using my own package), which should also
work for RHEL6 (and CentOS etc.) in the future (but if RHEL+EPEL has
all Perl deps I do not know yet). I started with the old (Fedora 7)
package, but that was completely crap.
It still has to be improved a lot. Unfortunately, OTRS' way of installing
various kinds of files in one tree (sometimes even in one directory) does
not make proper packaging (i.e. complying to FHS etc.) an easy job.
--
-- Jos Vos