When an agent clicks a ticket in the dashboard to view the ticket contents. It opens the ticket in the ticket zoom screen.  If you then change the queue of that ticket, it dumps you back to the dashboard where then then have to re-open the ticket to then respond to the issue.

Is there a way to turn off the return to the dashboard when changing a tickets assigned queue?

Thank you!

Scott R. Morgan
Director of Information Systems

Mama Fu's Franchise Group

512-949-3229 Help desk (NEW!)

512-949-3236 Office/Cell (NEW!)

scott@mamafus.com /  http://www.mamafus.com