[otrs] Search by History?

20 Jul 2004


      Is it possible to use the "Utilities" to search for tickets by history?  I
would like to see all tickets with the history entry "Customer sent new
ticket via web".  That way I can find out who is using the web interface vs
email.  If not available, this might be a nice feature to add to OTRS.

Thanks,

Tyler Hepworth