the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the 3.1.0 then do upgrade testing. Also just to point out i am also using kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will cause issue ?
Thanks
From: alvaro@gridshield.net
Date: Tue, 18 Feb 2014 08:45:32 -0600
To: otrs@otrs.org
Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4
Also you need to download a install packages for 3.3 then your repository will update to 3.3
Regards
2014-02-18 8:40 GMT-06:00 Reto Müller :
Hi
As far as I know you have to update first to 3.2 and than to 3.3. I
had no problems to upgrade from 3.1 > 3.2 > 3.3 by following
the steps in the OTRS documentation.
http://doc.otrs.org/3.3/en/html/upgrading.html
Cheers
Reto
Am 18.02.14 15:27, schrieb sameer khan:
Hi guys,
I want to migrate from my 3.1.10 system to 3.3.4 ( new
server). I have tried the database dump, but i see it is not
working properly i.e. in package manager on 3.3.4 with
database restored from 3.1.10 , i am still packages 3.1.10
version that is from the old system.
I only intend to keep the tickets data, CMDB and related
data.
Thanks
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Alvaro Cordero Retana
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Gridshield Monitoreo de Redes e
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