[otrs] States

Hi, I'd like to implement new states to help the customer and agents know who we're waiting after. I thought of adding two states: "Waiting for agent" and "Waiting for customer". Then, I'd set the Ticket::Frontend::CustomerTicketMessage###StateDefault to "Waiting for agent" and Ticket::Frontend::AgentTicketCompose###StateDefault to "Waiting for customer". Does it make sense? Have I forgotten something? Thanks, Ugo