Hi Kieran, On Mon, Nov 24, 2003 at 02:01:12PM +0000, Kieran Fulke wrote:
i'm trying to add a country origination selection feature to OTRS, i have a otrs.country row, and i have added a country row to otrs.ticket.
the mysql db entry was the easy bit. now, i'd like to modify the frontend to allow setting the originating country in the zoomview, in a similar way to the 'change queue' drop down menu. i'd also like to be able to search for tickets by country, and eventually GEO (the geo search would be a higher-level country search?).
I would use the existin ticket free text feature for this. ZoomView -> Free Fields -> Key: Country -> Value: us,de,it,ca, ... You also be able to search for this stuff.
regards, Kieran.
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!