Re: [otrs] Updating ticket X-OTRS-State based on external email res ponse from agent

Adam, I am not able to quote a specific response at this time but might point you to assistance. A month or two ago a user posted on a similar inquiry. In response, another OTRS's user poster a filter used to allow email updates. Wish I could remember the details but age gets me. However you could easily check the archives & will likely give you the piece you need. LQ - Sent from my Palm Pre