Hi all,

I'm just trialling OTRS, but I'm running into a few problems with the install.  Basically, when I point a web browser at the OTRS, I get a 500 error (Internal Server Error).

In the Apache2 error_log, I have the following:  

[Tue May 24 08:49:15 2005] [error] [client 10.1.1.75] Re-register of content_transfer_encoding at /usr/lib/perl5/vendor_perl/5.8.5/i586-linux-thread-multi/Apache/Reload.pm line 151\nCompilation failed in require at /usr/lib/perl5/vendor_perl/5.8.5/i586-linux-thread-multi/Apache/Reload.pm line 151.\n

If I comment out line 151 in the above file ( a "require $key;" line), then Apache loads up OK, but I get errors when I get into OTRS.  Basically, the first time I load each page, I get the following error in the browser:

ERROR: OTRS-CGI-33 Perl: 5.8.5 OS: linux Time: Tue May 24 08:59:55 2005

Message: ???

Traceback (4450):
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 181
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48
   Module: (eval) (v1.80) Line: 185
   Module: ModPerl::RegistryCooker::run (v1.80) Line: 185
   Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 153
   Module: ModPerl::Registry::handler (v1.99) Line: 16

But if I refresh the page from there, it works.

Anyone have any ideas, or a direction to try to track this down?

Regards,

Danny Smith

Midrange Software Design

http://www.msd.net.au

(07) 3368 7888

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