Re: [otrs] Notify customer users when a new ticket is created

What your looking for is located in the "auto responses" area of Admin-Area. Edit the "Default Reply (after new ticket has been created) response. You can change the content of the email there. Be sure to set the "Valid:" field to valid. This should cause new tickets to trigger an email to the customer both from a manual ticket or one crated from the PostMaster Mail Account. Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086

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"Aysel Pamuk" 04/30/09 2:37 AM >>> Hello,

I would like to notify all customer users in the company when a new ticket is created. How can I do this? Regards, Aysel