Could anyone please help in the following issue ? I need to have customer users of the same company to have access to only one queue through the customer interface. I have tried the following steps but could not make it work . I know Im almost there but am missing something in the process.

 

Steps :

1. Created a group for the customer users of the company.

2. Then created a queue and selected the newly created group for this queue.

3. Created a new customer user .

4. Newly created customer user is displayed in Customer User<>Groups.

5. In Customer User<> Group, selected the newly created user and gave permissions (RO, RW) to only the newly created group. ( Also selected group and enabled permissions to that newly created customer ).

6. Now logged into customer portal with the newly created customer credentials and when I tried to create a ticket, in 'To' drop down box, I see all the queues of my system where I shud only see that particular queue to which the group is assigned to.

 

I need to restrict the customers to see only a single queue and not other queue's. Please help !