Thank you so much for the help!

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Saturday, January 30, 2010 5:43 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Increasing the comment box

Hi,

On 30.01.2010, at 00:04, Garren McKelvey wrote:

I went to sysconfig and went to the Groups and told it to show Ticket.  Then I looked at all the Frontend::Agent categories and none of them have anything for customerinfo. 

The first option that could fit your needs is called "Ticket::Frontend::CustomerInfoComposeMaxSize"  and is by default set to "22" signs.

Do a search for the word "customerinfo" in the Sysconfig Startpage ... you should only find the Ticket::Frontend section.

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

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