Dear All, For your information, this annoying bug was fixed by the latest update... but if you are still using 2.03, then look at bug 863 on bug.otrs.org. It shows a fix that works. Remember to restart apache after, because it seems to keep the old version in memory until restarted. Cheers David ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Hathiramani Sent: 20 January 2006 16:23 To: otrs@otrs.org Subject: FW: [otrs] Attach FAQ next page problem. Dear All, Anyone fixed the FAQ next page problem? Cheers David ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Hathiramani Sent: 10 January 2006 15:57 To: otrs@otrs.org Subject: [otrs] Attach FAQ next page problem. Dear All, Sorry if this has been answered before, I have trawled the list and can't find a solution. After an FAQ item is attached, or even looked at from within the reply to customer screen, the next page that is displayed after the response is sent is the FAQ search page not the Queue page. I like the function, but have seen that page so many times I hate it. There is an added annoyance in that there are no buttons at the top of the page, so you have to click back twice on the browser to get back to the Queue page. Its probably some little setting that needs to be altered. While I am on FAQ's, is there a away to automatically attach FAQ attachments to the response. It seems to leave these out - if not it would be a good enhancement. Cheers David David Hathiramani Systems Support (Applications) Eden Brown Recruitment, Training & Consultancy, Managed Services 222 Bishopsgate, London, EC2M 4QD T 020 7422 7300 F 0845 434 9573 d.hathiramani@edenbrown.com mailto:d.hathiramani@edenbrown.com www.edenbrown.com http://www.edenbrown.com/ Voted as one of The Sunday Times Best Small Companies to Work For 2005. Winner - Best National Recruitment Agency Website Award - National Online Recruitment Awards 2004 Winner - The Best Innovator Award - Britain's most innovative small to medium business - ATKearney and The Business 2004 Winner - Best Public Sector Recruitment Agency - Recruiter Awards for Excellence 2004 www.edenbrown.com/awardwinning for more information on our award winning success. ________________________________ Attention: Any opinions expressed in this email are those of the individual and not necessarily the Company. 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