So that, I have to follow the document of Installation OTRS in Win32 manually, and I have to configure mysql, perl and apache for this new installation or could you tell me what I need to do?
And could you help me with these other questions?
1. Is about CMDB ¿could you tell me if this new module can make inventory of pc's in the network automatically?
2. Does anybody have any good ticket type examples, please I need to know about this subject, because the information of that attribute is not complete, and principally I don't know how I could use it?