Please provide some hints about what you've found or at least the link to the relevant Google search.

This would be useful not just for multiple distinct LDAP servers but also for situations where OTRS needs to query just certain nodes+childnodes in a single LDAP server.


On Thu, Aug 29, 2013 at 4:16 PM, Marty Hillman <mhillman@equuscs.com> wrote:

Actually I figured out the two LDAPs into one DB.  And the great thing is the same user name can exist in both domains.  I will work on documentation if anyone needs it.  It was a deep Google search to find code examples that lead to the final configuration I used.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marty Hillman
Sent: Thursday, August 29, 2013 6:55 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Using multiple databases as external backend?

 

Good morning Gerald – Can you point to a source for this?  I need to authenticate against two AD’s using LDAP.  I believe it is as simple as using the existing AuthModule and then adding AuthModule1 below it.  I am looking for confirmation.

 

From: Gerald Young [mailto:crythias@gmail.com]
Sent: Thursday, August 29, 2013 6:27 AM

 

Customers, Companies, and Users (Agents) all can authenticate (Auth) and have demographics (Sync|CustomerUser/Map) at up to 11 different sources ('', 1 ..10) (a blank "index" counts as one of them).

 

 

 

On Thu, Aug 29, 2013 at 6:38 AM, Bogdan Iosif <bogdan.iosif@gmail.com> wrote:

"you can use one Company Backend"

I take it to mean you can only use one backend for agents. Can anyone else confirm this please? I'm interested to know if I can use both DB and LDAP for agents.

 

On Thu, Aug 29, 2013 at 10:47 AM, Florian Edlhuber <florian.edlhuber@gmx.de> wrote:

Hi,

it is in http://doc.otrs.org/3.2/en/html/external-backends.html#multiple-customer-backend-example

You can use up to 10 Customer Information backends. But IIRC you can use one Company Backend.

Ciao
Flo

29.08.2013 09:42 - Stefan Michael Guenther schrieb:

Hello,

am I right in assuming, that it is only possible to have ONE external customer
user backend, but not more?

One of our clients has bought another company and if it is not possible to connect
both customer databases to OTRS, we would have to find a way to merge the two
database into an internal customer database for OTRS.

Regards,

Stefan
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