I would like to use the customerid field to sort tickets by department for the customer company tickets view.  Unfortunately, the customer history view when creating a new ticket appears to use this field instead of the customerkey field.  <br>
<br>Is there a place to edit which field is used for customer history?  If not, is there a way to use customer groups to manage the company ticket view?<br><br>Additionally, when using LDAP is there a way to implement the groupdn into a search field?<br clear="all">
<br><br>Thanks!<br><br>Robert <br>