Nikolay,

You should probably run your database in UTF8 and set UTF8 also as the character set for the frontend and OTRS. The Support Module will provide insight in this.

If your database currently is NOT UTF8, you can follow the steps in this FAQ to convert it to UTF8: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=315 (assuming you use mysql).

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Tue, Jul 21, 2009 at 12:44, Nikolay Yatsyshyn <koffu@ukr.net> wrote:

Hello all!

I install new OTRS machine, setup POP3 mailbox, AD LDAP auth, but have one problem:
users send messages in russian with different encodings and in "Queue View" agent see '????????'. Agent can read message only when open its as attachment. I have tried to found any option in SysConfig, but not found. Can you help me and explain how to proper setup incoming messages. Agents will work with english and russian messages.

Thank You for help!
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