It's termed as "subscribe" in my system but yeah, turning on the feature just enables the ability to "watch" tickets. It doesn't automatically add every new ticket to your watched list. "StatusView" is more along those lines. With "watcher" enabled, you should see a new link across the top when you are "zoom"ed on tickets named "subscribe". Any ticket you "subscribe" to will show up in your "Watched Tickets" list until you "unsubscribe" from it, even once it's closed. I think the idea is so you can see what the resolution was if you happened to miss it. Very handy feature I think. Brett Davis -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, May 28, 2008 02:44 To: User questions and discussions about OTRS.org Subject: Re: [otrs] watched tickets... adrian guevara wrote:
It seems odd that there are no entries on my watched tickets. I have 3 users in the admin group, which is configured as watchers, and I'm on it. Am I missing some configuration? all I did was change the Ticket::Watcher config to yes.
In order to watch a ticket you have to click the 'Watch'-link on that ticket. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Dynojet Research, Inc. - Confidentiality notice: This email message and any attachments are intended only for the person or entity to which it is addressed and may contain confidential, proprietary and/or privileged information. Any review, distribution, reliance on, or otherwise use of this information by persons or entities other than the intended recipients is prohibited. If you received this message in error, please immediately notify the sender and delete it and all copies of it in your system.