Hi there,
To see on the dashboard the queue where each ticket belongs, modify your dtl file according to
http://www.mail-archive.com/otrs@otrs.org/msg28645.html
To delete tickets, use the generic agent: http://doc.otrs.org/2.4/en/html/x1459.html
Leonardo Certuche
Hello
Is it possible to change the Dashboard layout so that I can see at a glance which staff are in charge of which tickets?
Also is it possible to delete test tickets used in the early days as they are reappearing in searches?
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