Hello, by a test using version 2.4.6, it seems that notifications configured through this feature "Notification (Event)" do not take into account the language preference of the one that is going to receive the notification. I created 2 notifications like 'en::Customer::StateUpdate' and 'pt_BR::Customer::StateUpdate' and the result was that the customer (that had his language preference configured to pt_BR) received two notifications. Is this correct? Can be workarounded? Thank you all.
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini
Sent: quinta-feira, 28 de janeiro de 2010 16:20
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Notify Customer of Agent AddNote Functionality
use and configure a notificatio (event) in sysconfig
HTH
MV
On Thu, Jan 28, 2010 at 7:02 PM, Scott Carter
From what I have read it appears that there is no way to notify the customer after an agent updates the ticket! It seems this would be a very common requirement for a ticketing system no?
How does the customer know when the agent has updated their ticket? What if the process is not the simple: ticket submission ->agent solve ->customer notified of closure? What if the agent needs more information or needs to let the customer know of an update? Is the customer required to frequently check the web console to see if there has been updates? I can't believe that this functionality does not exist. If anyone knows of a way to do this PLEASE help me out here. I've searched the forum and haven't come up with any solutions. (using otrs 2.4.5) --side note. How do I respond to this same thread. Whenever I respond it seems to create a new thread. Thanks, Scott Carter --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
