Mabuhay! For the first time, i want to send using phoneview, but after clicking "store", I got the following error: Software error: Died at /usr/local/OpenTRS/bin/cgi-bin/../../Kernel/System/Ticket/Number/AutoIncrement.pm line 74. I have successfully updated the admin area and no errors prompted. But here in phoneview, i received this error. Any kind-hearted in this list? Salamat! -Edwin ------------------------------------------------------------------------------------------------------------------ The essential thing is not the triumph but the struggle; The important thing is not to have conquered but to have fought well. Edwin D. Viñas http://www.geocities.com/edwin_vinas Science Research Specialist II Philippine Research Education and Government Information Network ------------------------------------------------------------------------------------------------------------------