Yes it was, thank you. The router has two sections for port forwarding and firewall exceptions, and even though port 80 was forwarded, the port had to also be allowed in the firewall settings.

Mike

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alessandro Paiusco
Sent: 02 January 2007 08:29
To: User questions and discussions about OTRS.org
Subject: R: [otrs] Cannot see otrs from outside network

I think something is not correct in Nat/port forwarding connection, I don't think is an otrs error.

Alessandro Paiusco

---

Da: otrs-bounces@otrs.org per conto di Mike Hayward
Inviato: dom 31/12/2006 17.08
A: User questions and discussions about OTRS.org
Oggetto: RE: [otrs] Cannot see otrs from outside network

The message is "Could not open connection to the host, on port 80:
Connect failed"

Nothing is showing in the logs. I have looked in
/etc/httpd/logs/access_log and error_log



Mike Hayward

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Alessandro Paiusco
Sent: 31 December 2006 15:03
To: otrs@otrs.org
Subject: I: [otrs] Cannot see otrs from outside network

Hi,
have you tried a test as so:
telnet otrs.mydomain.co.uk 80 from outside and see apache/system log ?
what is the result?

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

Paiusco Alessandro
Infonet Srl
  _
 (o)_
 //\
 V_/_

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*





-----Messaggio originale-----
Da: otrs-bounces@otrs.org per conto di Mike Hayward
Inviato: dom 31/12/2006 13.23
A: otrs@otrs.org
Oggetto: [otrs] Cannot see otrs from outside network

Hi,



A big thanks to all who have assisted me the last week or so. I have
installed CentOS on a new server and put otrs on. It works fine within
the network but I cannot see otrs from outside.



I have a static IP and DNS name (otrs.mydomain.co.uk) for the server and
it times out when connecting. I have a second linux server which also
has a static IP (pingu.mydomain.co.uk). I have swapped the port
forwarding and tested the dns names (otrs.mydomain.co.uk forwarded to
the pingu box, all ok), and they all resolve ok.



I have disabled SELinux and the firewall, but still I get a timeout
error.



Is there any setting in otrs to prevent outside connections?



Best regards

Mike Hayward
Managing Director


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