Hi, I received 2 alerts in the past 9 days. I'm using otrs-6.0.28. subject: OTRS Scheduler Daemon Cron: MailQueueSend The body starts with: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 OS: linux Time: <DATE> Then there are many lines of debug. One of them being: Message: CommunicationLog([...])::Kernel::System::MailQueue => Temporary problem returned from server, requeuing message for sending. Message: SMTPCode: 451, ErrorMessage: Could not send message to server: 451, Go ahead j4sm19123399wrm.85 - gsmtp! The body finishes with Error: Could not send message with ID '425'! Please refer to the log. Error: Failed.
From the message id (j4sm19123399wrm.85) I could verify that the email was indeed sent one minute later (found the corresponding article using grep on /var/article/). But what does the id 425 refer to?
The second alert has the same subject. The body also starts with: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-59 Perl: 5.20.2 OS: linux Time: <DATE> Then there are many lines of debug. One of them being: Message: CommunicationLog([...])::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be removed The body finishes with Error: Could not send message with ID '520'! Please refer to the log. Error: Failed. I can't find the message id a67sm13838135wmc.30 anywhere in my articles. How can I retrieve the message to try and send it again? Thanks for your help Regards Santiago