Hello all, Some time ago I asked about selecting a ticket within a bulk action, to make sure our accounting reports are correct. I hoped for an answer, but maybe nobody knows the answer. I browsed all database tables but could not find any way to select the group of tickets that's closed as one bulk action, so I made a patch to achieve what I want. What I want is: When more than one ticket is closed with a bulk action and time is allotted to this ticket group, only one ticket should get the accounted time. To make sure current installations don't break with this patch I created an extra configuration option to achieve the desired effect. So, all tickets get a time unit of 0.00 except the first one. This one gets the time for the complete bulk action. This very simple patch is: (In the directory $OTRS/Kernel/Modules) --- AgentTicketBulk.pm 2010-05-27 12:57:54.000000000 +0200 +++ AgentTicketBulk.pm.org 2009-08-25 16:32:55.000000000 +0200 @@ -72,9 +72,6 @@ my $Output = $Self->{LayoutObject}->Header(); # process tickets - my $FirstTicket = 1; - my $CountOneTime = $Self->{'Ticket::Frontend::BulkFeatureCountOne'}; - for my $TicketID (@TicketIDs) { my %Ticket = $Self->{TicketObject}->TicketGet( TicketID => $TicketID ); @@ -243,9 +240,6 @@ # time units my $TimeUnits = $Self->{ParamObject}->GetParam( Param => 'TimeUnits' ); if ($TimeUnits) { - if ( ($CountOneTime == 1) && ($FirstTicket == 0) ) { - $TimeUnits = '0.00'; - } $Self->{TicketObject}->TicketAccountTime( TicketID => $TicketID, ArticleID => $ArticleID, @@ -253,7 +247,6 @@ UserID => $Self->{UserID}, ); } - $FirstTicket = 0; # merge to my $MergeToSelection = $Self->{ParamObject}->GetParam( And the configuration option $Self->{'Ticket::Frontend::BulkFeatureCountOne'} = 1; should be defined in Config.pm Maybe a good idea for a next version. Cheers, TonK