Hello there, We are eagerly anticipating some of the new capabilities in OTRS South Beach. I have a few advance-planning questions: (1) Will it be possible to set up a new 1.2 instance of OTRS and have it point to our existing mysql OTRS 1.1 database? - Is it possible to install & run 1.2 simulatneously with our current 1.1 instance? - Are there any database schema changes? (2) Has there been migration documentation produced? If the answer for (1) and (2) is yes and yes, then: beauty! If not, are you looking for a not-too-skillful volunteer site to be a guinea pig? best regards, thanks for OTRS! Lisa Lisa Shields hyperWALLET Systems Inc 302-750 West Pender St, Vancouver BC Canada V6C 2T8 1-604-482-0096 office 1-604-351-9634 mobile/sms lshields@hyperwallet.com -- http://www.fastmail.fm - Faster than the air-speed velocity of an unladen european swallow