Hi Mihail, Again here, as with the thread Subject: [otrs] tags for parent/child tickets. On Jan 26, 2010, at 24:35 , Alexander Halle wrote:
Михаил Лукин wrote :
2. Hacking sources will be the last effort :)
Hacking is effective, but not good or proper. Please take the time to make an enhancement bug. IMHO, the masks should all behave the same, and have sysconfig options for stuff like this.
Hello Mihail,
the simplest solution would be to change Ticket::Frontend::MoveType to Dropdown, if you don't need the move notes, which will then be disabled.
Otherwise you could modify the dtl as suggested. Since you can and should do this in a separate theme this is much easier to handle than hacking the sources.
Perhaps you can also solve this with an ACL, I don't know exactly.
///Shawn