Re: [otrs] Notify new owner of ticket?

Under Admin, then click on "Users" you will see the "New Ticket Notification" setting. This will notify them of any new tickets that arrive in the "Queues" that they are assigned to. Jeff On 11/2/06, Terry Dobbs wrote:

I have read it many times, I can access that screen and change how the notification looks, but how do I actually assign that notification to be used?

----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Thursday, November 02, 2006 9:00 AM Subject: Re: [otrs] Notify new owner of ticket?

...

Terry Dobbs wrote:

...

I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue?

Anyone have any idea?

Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o)

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

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