Re: [otrs] cc included in autoanswer

29 Jan 2010


      already existant:

http://bugs.otrs.org/show_bug.cgi?id=3478


Put yourself in CC on the bug to know if there is update

MV

On Fri, Jan 29, 2010 at 10:24 AM, Marco Vannini wrote:
...
thank you !
I'm going to fill an enhancement request (if it is not yet present).
Thanks again.
MV
On Fri, Jan 29, 2010 at 9:20 AM, Ilya Kornev  wrote:
...
Hi, Marco.
This question has popped up several times here, but unfortunately neither
OTRS team nor mailing list
members provided any working solution.
There's a code intended to do the trick, but it was written long ago and
crashes Apache if used with OTRS
2.4.4 - http://lists.otrs.org/pipermail/otrs/2006-December/013115.html
Maybe somebody could give a hint how to adjust it to the current version.
I'm looking forward to getting this feature implemented in future OTRS
updates.
Cheers,
Ilya Kornev
-----Original Message-----
From: Marco Vannini 
To: "User questions and discussions about OTRS." 
Date: Thu, 28 Jan 2010 17:17:13 +0100
Subject: Re: [otrs] cc included in autoanswer
...
any clue ? i didn't find anything related or, at least, no solution on
previous posts.
MV
On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini 
...
Hi all,
If a customer sends otrs a mail with someone else in CC it is possible
to
let otrs to send autoanswer (new ticket creation, change ownership) to
CC
too ?
Thank you in advance.
MV
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