Re: [otrs] How to find tickets that have no followup in 2 days

I guess it's what ticket unlock timeout is for. BR, Cyrille Le 18/04/2013 09:15, Darshak Modi a écrit :

How to find that the ticket does not have any follow up in last 2 days,when its open. In search or report creation there is no option for followup search, --

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