The OTRS manual says:
If you want to fetch your mail automatically every ten minutes, you can
use a cron job and the example entries that are available in the file
var/cron/postmaster_mailbox.dist.
When I navigate to that directory, these are the files I see:
/opt/otrs/var/cron # l
total 40
-rw-rw-r-- 1 otrs apache 426 Jan 11 06:08 aaa_base
-rw-rw-r-- 1 otrs apache 562 Jan 11 06:08 fetchmail
-rw-rw-r-- 1 otrs apache 676 Jan 11 06:08 generic_agent
-rw-rw-r-- 1 otrs apache 505 Jan 11 06:08 generic_agent-database
-rw-rw-r-- 1 otrs apache 485 Jan 11 06:08 pending_jobs
-rw-rw-r-- 1 otrs apache 630 Jan 11 06:08 postmaster
-rw-rw-r-- 1 otrs apache 501 Jan 11 06:08 postmaster_mailbox
-rw-rw-r-- 1 otrs apache 481 Jan 11 06:08 rebuild_ticket_index
-rw-rw-r-- 1 otrs apache 504 Jan 11 06:08 session
-rw-rw-r-- 1 otrs apache 488 Jan 11 06:08 unlock
Hence, there's no files with the .dist suffix at all. When I search, I find nothing on the server:
/opt/otrs/.fetchmailrc.dist
/opt/otrs/.mailfilter.dist
/opt/otrs/.procmailrc.dist
/opt/otrs/Kernel/Config.pm.dist
/opt/otrs/Kernel/Config/GenericAgent.pm.dist
Any ideas of how I can get ahold of the cron job for checking mail?
Thanks,
Greg
--
Lead - IT Support
Shambhala.org
ShambhalaTimes.org
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