Re: [otrs] Installation on SuSE-9.1, was: Installation on Fedora Core 1

Hi, On Sat, 8 May 2004, Robert Kehl wrote:

On Saturday, May 08, 2004 5:24 PM Eberhard Moenkeberg wrote:

...

It seems I have the same problem with SuSE-9.1 (apache2-mod_perl is installed, but rpm is crying for mod_perl), but your advice does only help to get apache2 running, but not OTRS.

Seems we have to overwork the .spec for SuSE-9.1, don't we? :(

Yes, slightly. The rpm did install using --nodeps. Further I had to change rcapache to rcapache2 in /etc/sysconfig/otrs.

In the meantime, you may want to follow the tarry way of installing OTRS: http://doc.otrs.org/1.2/en/html/install-cli.html http://doc.otrs.org/1.2/de/html/install-cli.html

Due to my lazyness, I did it with the RPM. ;_))

...

With http://localhost/otrs/installer.pl I simply get the option to view that file with an editor or to download it to disk.

That would point towards a faulty Perl integration in Apache... Your webserver isn't capable of executing perl scripts.

Yes, this was the main fault: I had forgotten to add "perl" to the APACHE_MODULES setting in /etc/sysconfig/apache2. SUSE does not do it automatically when installing apache2-mod_perl. The last thing I had to do before I could run http://localhost/otrs/installer.pl was to add Order allow,deny Allow from all under in /etc/apache2/conf.d/otrs.conf and /opt/otrs/scripts/apache2-httpd.include.conf. I am not sure if this is a lack of otrs.conf or if it is due to my personal "general" setup. Cheers -e -- Eberhard Moenkeberg (emoenke@gwdg.de, em@kki.org)