
14 Mar
2010
14 Mar
'10
11:13 a.m.
Hi I want to give the customer just one queue to add tickets to - 'Support'. So this queue is the only one with 'Users' role attached to it I then have sub-queues that the Agents will assign this to such as Hardware and Software. However, if I do this, when the User (customer) tries to look at the ticket it says they have no permission. Is this possible? If so, what do I need to do? Thanks Neil