24 Jul
2007
24 Jul
'07
2:16 p.m.
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Nils Breunese (Lemonbit) wrote:
Mike Clayton wrote:
Is there a way to have notes that are added to a ticket by an agent sent to the customer?
Why not just send a reply?
That works, and does what we wanted, Thanks for the answer. but just out of curiosity, why couldn't the email-external article type be maid available through the note adding interface?
Probably because an email is not a note.
Well, a reply is not an email either until OTRS sends it as one. I think the answer is there's no reason it couldn't be, it just isn't. John Blumel