Hi, On 03.03.2010, at 11:19, Alessandro d'Ambrosio wrote:
My WorkinHours begins form 9.00 o’clock to 18.00. I open a ticket at 17.00 and I close it next day at 12.00. How can I know the effective time of this ticket? (That It would be 4 hours) In the history of ticket I see only the age of time which is increasing continuously.
This is complex calculation that could be done with external tools like Crystal Report or kinda. Consider that there are weekends, holidays, etc ... Unf. I do not see any way to get that from the OTRS Stat-Module right now. Another way could be a script which is running on the DB. Anotehr way could be a script which is gathering data by SOAP. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project