
5 May
2003
5 May
'03
10:37 p.m.
Hi, Is it possible (I ask before digging too far in the configuration file) to replace the colon that precedes the ticket number with a hyphen? For example, instead of: [ID#: 20020505000001] Have OTRS use: [ID#-20020505000001] It seems that regardless of the length of a ticket identifier, Outlook express will replace the text in the subject line preceding the first colon, in our case "[ID#:" is replaced with "Re:" I will continue to explore defaults.pm and see if there's something I'm missing, but I don't recall seeing that configuration option. Thanks, Paul