Hi Ralph, On Mon, Sep 23, Ralph Müller wrote:
thanks for your answer. I am not that used with configuring all the mail stuff, so could you shortly explain, how mails are processed by otrs and how procmail is involved? What do I have to configure, so that procmail is used?
I think it makes sense to give you a very rough introduction in procmail. Procmail is some sort of filter which is automaticly used by your Mail Transfer Agend (MTA e.g. sendmail). So anytime an e-mail arrives at the MTA it looks in the homedirectory of a user (e.g. the otrs user) and in case it has a valid .procmailrc it pipes the e-mail through this filter. And the filter can than say "let's pipe this e-mail to the otrs system or let's delete it", depending on the rules. In case you are not familiar with procmail. Have a look at "man procmail", "man procmailex" or google. [for all those gurus]: It is just a simplified way of describing it. take care Stefan -- Stefan Wintermeyer That was a right-pretty speech, sir. But I ask you, what is a contract? Webster's defines it as "an agreement under the law which is unbreakable." Which is unbreakable! Excuse me, I must use the restroom. (Lionel Hutz) "The Simpsons"