Yes,  “rcmysql restart”.

 

It says Check "max_allowed_packet" setting. "max_allowed_packet" should be higher then 7 MB (it's 0 MB).

 

# The MySQL server

[mysqld]

port            = 3306

socket          = /var/lib/mysql/mysql.sock

skip-locking

key_buffer = 16M

max_allowed_packet = 16M

table_cache = 64

sort_buffer_size = 512K

net_buffer_length = 8K

read_buffer_size = 256K

read_rnd_buffer_size = 512K

myisam_sort_buffer_size = 8M

long_query_time=1

log-slow-queries=/var/log/mysql/mysql-slow.log

 

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de David Holder
Enviado el: martes, 27 de octubre de 2009
11:07
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO web_uploa

 

Hi,

Did you restart your mysql service after that modification?

What does OTRS state when you go into the support assessment page?

Regards,

David

2009/10/27 Adrián Fernández Leiro <aleiro@inveravante.com>

Hi everybody:

 

I have OTRS 2.4.5 on a SuSE.

The error message pops out when trying to install the FAQ module.

I’ve set max_allowed_packet = 32M on /etc/my.cnf

It’s still pulling the same error.

Any ideas?

 

Adrián Fernández Leiro

Departamento de Sistemas

INVERAVANTE

Avda. Linares Rivas 1, Bajo

15005 LA CORUÑA-ESPAÑA

Tel. 981 25 74 81 / 981 12 62 29

Fax. 981 25 18 86

 



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