I think you  might be missing the configuration, there is a configuration field that let you define if an icon is shown in TicketView when an article has attachments.

The Field is Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::ZoomAttachmentDisplay: Yes/No

 Regards


On Wed, Aug 1, 2012 at 2:54 PM, IT easyap <it@easyap.com> wrote:
Hello, in otrs version 3.1.7 for windows there is no attachment icon in articles with attach, we tried with ie, firefox an chrome. There is any workarround to solve this issue ?
 
 
thanks in advance


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