Re: [otrs] Move Ticket ID from Subject to Body

On Tue, 17 Feb 2009, Edvard Pohl wrote:

I'm looking for a way to move lenghty Ticket ID from Subject of message to the body of message.

It can go into the signature: However, I do NOT think that OTRS will scan the text of the message for the Ticket Number when processing incoming emails, but I don't know for certain. Beckman --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@angryox.com http://www.angryox.com/ ---------------------------------------------------------------------------