Hi Jason, On Wed, Feb 11, 2004 at 08:49:16AM -0800, Jason Grigsby wrote:
[...] We have many customers who are organization (e.g., ACME Company). Within each organization, there are several users who send us requests. One of the problems we have right now is the Joe and Sue from ACME Company don't talk to each other about their requests. Therefore, both Joe and Sue believe they should get their requests handled immediately without realizing that someone else from their company is ahead of them in the queue.
What we would like is a system where Joe and Sue can see each other's requests but not any requests from other customer organizations. Is that possible with OTRS?
This is easy. Just set the same CustomerID to this customers. If the user Joe with CustomerID "ACME" is in the customer panel, the the customer will see all tickets with the CustomerID "ACME". E. g. Sue (also CustomerID "ACME") already created tickets, then Joe will also see this tickets.
Jason
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